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    Project Manager -CSI


    The Application Support Manager will be involved in a variety of tasks that requires management of the Onshore Delivery for a Telecom Client based in
    Dubai.  The candidate will need to have a

    solid understanding of Telecom business, its operations and latest technologies.
    This role also requires the ability to troubleshoot issues and to mentor and
    develop staff when required.
    The Application Support Manager will
    manage and monitor the teams to ensure deliveries as per the Contract with
    customer. The Candidate will be required to, manage workloads and prioritize
    work across the teams.
    The Candidate shall have:
    ·      
    Experience in managing large scale teams and
    Deliveries
    ·      
    Exposure to OnshoreOffshore Delivery Model.
    ·      
    Deep expertise in one or more tracks in Telecom
    IT tracks i.e Postpaid, Prepaid, Client facing applications, Analytics and
    working knowledge of other stacks.
    ·      
    Knowledge of BSCS, Siebel CRM, HP Suite
    applications will be a advantage
    ·      
    Ability to manage issues around Telecom IT
    applications. Should be well versed with ITIL processes like Incident
    Management, Problem Management, Change Management, Configuration Management, ,
    Service Desk Management, etc
    ·      
    Ability to drive teams /stakeholders in Change
    review board meetings
    ·      
    Ability to manage deliveries from Client, third
    Party Vendors etc.
    ·      
    Be responsible for Team's career development and
    appraisals.
    ·      
    Understanding of Problem and Incident management
    ensuring that SLAs are achieved and client expectations are met (or exceeded).
     Ability to ensure
    quality services are performed to the agreed SLA.
    ·      
    Ability to build services relationships with
    clients.
    ·      
    To specify systems, processes and methodologies,
    to ensure effective monitoring, control and support of service delivery.
    ·      
    To ensure reports are provided to an agreed schedule
    (or on request), including management and account performance reports
    ·      
     Attend
    client service review meetings; areas covered will include performance reports,
    service improvements, quality and processes.
    ·      
    Manage departmental budget
    ·      
     To plan
    and schedule resource to the requirements of the business
    ·      
    Ensure transfer of knowledge to other staff to
    ensure the Customers systems are understood
    ·      
     Work as a
    team member within the organisation to provide a resilient service to our
    customers
    ·      
    Have worked in a multi customer/vendor
    environment
    ·      
    Demonstrable track record in delivering
    technological environments.
    ·      
    Highly analytical in problem solving with the
    ability to apply original and innovative thinking.
    ·      
    To work under pressure and
    think clearly in challenging situations in a logical manner
    To be flexible in approach and be comfortable
    with a fluid organizational structure that requires both team work and self-sufficiency
    as necessary, with the ability to work under minimal supervision.
    Apply Now

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    Item Reviewed: Project Manager -CSI Rating: 5 Reviewed By: estabina
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