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    Duty Officer Passenger Services


    - Accountable for daily operations

    - Supervision of coverage in check-in area according customers SLA
    - Initiate staff-shifts if appropriate together with PAX Supervisor

    - Maintain and improve customer and company safety and quality standards
    - Maintain good relations with customers and airport authorities
    - Manage and control all staff assignments
    - Hold daily briefings with all levels of management
    - Provide support to front line management
    - Coach and train all employees to effectively improve operations
    - Ensure workforce adherence to company policies and procedures
    - Ensure Compliance with all Uniform & PPE Requirements
    - Issue Performance Tickets as appropriate (RRR or similar system)
    - Other duties as assigned
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    Item Reviewed: Duty Officer Passenger Services Rating: 5 Reviewed By: estabina
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