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    Duty Officer Passenger Services


    • Accountable for daily operations
    • Supervision of coverage in check-in area according customers SLA
    • Initiate staff-shifts if appropriate together with PAX Supervisor
    • Maintain and improve customer and company safety and quality standards
    • Maintain good relations with customers and airport authorities
    • Manage and control all staff assignments
    • Hold daily briefings with all levels of management
    • Provide support to front line management
    • Coach and train all employees to effectively improve operations
    • Ensure workforce adherence to company policies and procedures
    • Ensure Compliance with all Uniform & PPE Requirements
    • Issue Performance Tickets as appropriate (RRR or similar system)
    • Other duties as assigned
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    Item Reviewed: Duty Officer Passenger Services Rating: 5 Reviewed By: estabina
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