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    Head of Customer Service


    A Head of Customer Service - Banking is required for a bank in Kuwait to manage the Customer experience teams (Service excellence, loyalty and retention) on a daily basis.

    Client Details

    Bank in Kuwait

    Description

    The Head of Customer Service - Banking will be responsible for the following:
    Define detailed vision for customer experience across channels, based on strategy developed for retailAlign and ensure consistency in customer journeys across channels (offline and online)Map pain points and redesign customer journeys where relevant to create a seamless experience for customersLead the development of a comprehensive CRM system across channels to gather customer information and ultimately improve customer experienceDevelop and deploy a customer retention and loyalty program to increase and enhance key touch-points with customersAssess migration patterns between channels and platformsLead research and observations of customer behavior across channelsTest ideas proposed by customers / employees to improve customer experience
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    Item Reviewed: Head of Customer Service Rating: 5 Reviewed By: estabina
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