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    Web Factory Support Engineer – Outsourced Vodafone


    Role Summary

    A web factory support engineer is responsible for providing IT technical support for the German first line team along with resolving technical issues.
    What You Will Do
    • Takes ownership of technical issues, and works with our development group to resolve more advanced issues when necessary.
    • Resolves escalated complaints without the need for team lead intervention.
    • Documents troubleshooting and problem resolution steps.
    • Participates in providing training to customers as required.
    • Keeps records of queries.
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    Item Reviewed: Web Factory Support Engineer – Outsourced Vodafone Rating: 5 Reviewed By: estabina
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